# the-hookah-lab

> Public Help Center articles for the-hookah-lab.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How can I track my order?](https://help.iconhookah.com/en-US/how-can-i-track-my-order-329801.md): By using this link you can track your order. Just enter the email address used when making your purchase.
- [How will I know if my order is confirmed?](https://help.iconhookah.com/en-US/how-will-i-know-if-my-order-is-confirmed-329794.md): A confirmation of your order will be emailed to you after your purchase is finalized. Once your parcel has been dispatched, we will also send you a shipping confirmation email.
- [How can I find my order number?](https://help.iconhookah.com/en-US/how-can-i-find-my-order-number-329795.md): After placing your order, you'll get a confirmation email with your order number.
- [Can I make changes or cancel my online order?](https://help.iconhookah.com/en-US/can-i-make-changes-or-cancel-my-online-order-329796.md): Once your order starts processing, changes aren't possible. However, if you get in touch within 20 minutes of ordering, we can cancel and redo it. Reach out ASAP via Email at support@iconhookah.com, Chat, or submit a ticket at https://help.iconhookah
- [Can I change the flavor, model, color or size after an order is placed?](https://help.iconhookah.com/en-US/can-i-change-the-flavor-model-color-or-size-after-an-order-is-placed-329797.md): Once your order starts processing, changes aren't possible. However, if you get in touch within 20 minutes of ordering, we can cancel and redo it. Reach out ASAP via Email at support@iconhookah.com, Chat, or submit a ticket at https://help.iconhookah
- [When is my order shipped?](https://help.iconhookah.com/en-US/when-is-my-order-shipped-329798.md): We aim to dispatch all orders within 1-2 business days of the time the order is placed. Delays include but are not limited to, holidays, inclement weather, and resolution of any verification of the order. We process orders Monday to Friday, excluding
- [What if I place an order and Icon Hookah doesn't have the item in stock?](https://help.iconhookah.com/en-US/what-if-i-place-an-order-and-icon-hookah-doesnt-have-the-item-in-stock-329802.md): If certain items in your order are out of stock, we'll inform you via email. Your credit card will not be charged.
- [How can I find a flavor or a hookah model I am looking for?](https://help.iconhookah.com/en-US/how-can-i-find-a-flavor-or-a-hookah-model-i-am-looking-for-329800.md): You may click the search icon in the upper right corner of every webpage and type in what you would like to find.
- [What forms of payment are accepted for online purchases, and when am I billed?](https://help.iconhookah.com/en-US/what-forms-of-payment-are-accepted-for-online-purchases-and-when-am-i-billed-329803.md): We accept Visa, MasterCard, American Express, Discover, JCB, and Diners Club cards. We do an authorization when the order is placed to verify that the funds are available. For items that are available to ship, we do not charge your account until the
- [What shipping options are available in the continental USA?](https://help.iconhookah.com/en-US/what-shipping-options-are-available-in-the-continental-usa-329804.md): Orders in the continental USA ship via USPS and UPS. Due to nationwide shipping volume, you may experience a delay. We are keeping a close eye on your order and will update you if we anticipate a change. We appreciate your patience. See Shipping Poli
- [What are the shipping fees?](https://help.iconhookah.com/en-US/what-are-the-shipping-fees-329805.md): Once you've placed products in your cart and entered your complete address at checkout, shipping options, and costs will be presented to you. These shipping rates, sourced from USPS and UPS, adjust based on your specific location.
- [When will my order be delivered?](https://help.iconhookah.com/en-US/when-will-my-order-be-delivered-329806.md): We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. Most orders are shipped the next business day after they are placed. We use USPS/UPS for all orders in
- [Can I ship an order to a foreign country?](https://help.iconhookah.com/en-US/can-i-ship-an-order-to-a-foreign-country-329807.md): Yes, we offer shipping beyond the US. However, we advise verifying any potential import taxes or duties with your country's customs office prior to placing an order. Please note, that we are not liable for any issues pertaining to customs import fees
- [When will I get a refund for my order that was canceled before shipping?](https://help.iconhookah.com/en-US/when-will-i-get-a-refund-for-my-order-that-was-canceled-before-shipping-329808.md): If your order was not dispatched, your card wasn't charged. Instead, the amount was merely held as a pending transaction. We do an authorization when the order is placed to verify that the funds are available. We do not charge your account until the
- [Can I ship an order to a shipping forwarder?](https://help.iconhookah.com/en-US/can-i-ship-an-order-to-a-shipping-forwarder-329809.md): Yes, we can ship the order to your forwarders' address. Iconhookah.com strives to ensure that all orders go out in perfect condition to offer the best customer experience. For customers choosing to ship their order to a mail or freight forwarding ser
- [What happens to my order if I provided an incorrect address?](https://help.iconhookah.com/en-US/what-happens-to-my-order-if-i-provided-an-incorrect-address-329810.md): If your order has already been dispatched, we're unable to make any changes until it is returned to our warehouse by the carrier. To have it reshipped, the customer should provide the correct address and cover the additional shipping fee. Customers a
- [What should I do if my package is lost during shipping?](https://help.iconhookah.com/en-US/what-should-i-do-if-my-package-is-lost-during-shipping-329811.md): While iconhookah.com is not responsible for lost or undelivered packages, we will do our best to assist you. Any shipping concerns should be reported within 48 hours of the last tracking update. For resolution, please work directly with the postal ca
- [I received a notification saying my order was delivered, but I can't locate it.](https://help.iconhookah.com/en-US/i-received-a-notification-saying-my-order-was-delivered-but-i-cant-locate-it-329812.md): Occasionally, shipping carriers might have errors in their tracking, leading to premature delivery notifications. We recommend checking your surroundings and if by the next business day the package is still not found, please get in touch with the car
- [What is IconHookah.com's Return Policy?](https://help.iconhookah.com/en-US/what-is-iconhookahcoms-return-policy-329813.md): We want you to be 100% satisfied with your order. You may return all UNUSED items purchased at our website within 30 days of the original delivery for a refund (less shipping costs and a 15% restocking fee). Clearance items not be returned or exchang
- [Is it safe to use my credit card?](https://help.iconhookah.com/en-US/is-it-safe-to-use-my-credit-card-329814.md): Yes, shopping at IconHookah.com is safe.
- [Where can I learn more about your Privacy Policy?](https://help.iconhookah.com/en-US/where-can-i-learn-more-about-your-privacy-policy-329815.md): Please read our Privacy Policy.
- [How can I unsubscribe from emails?](https://help.iconhookah.com/en-US/how-can-i-unsubscribe-from-emails-329816.md): At the bottom of all promo emails we send there is an unsubscribe link.
- [How can I close/deactivate my account?](https://help.iconhookah.com/en-US/how-can-i-closedeactivate-my-account-329817.md): Please reach out to Customer Service via email at support@iconhookah.com and our team will help you with your request.
- [Why do I need to verify my age?](https://help.iconhookah.com/en-US/why-do-i-need-to-verify-my-age-329818.md): Each order placed on iconhookah.com requires customer age verification to comply with laws pertaining to the sale of tobacco. You must be at least 21 years old to purchase tobacco products. To make this a simpler experience for our customers, we've p
- [How does age verification work?](https://help.iconhookah.com/en-US/how-does-age-verification-work-329819.md): Bluecheck, our age verification provider uses the information you enter at checkout to automatically and instantly verify most customers when they place an order.If additional information is needed to complete age verification, a BlueCheck pop-up wil
- [If asked to provide additional information to verify your age](https://help.iconhookah.com/en-US/if-asked-to-provide-additional-information-to-verify-your-age-329820.md): Photo ID: If additional information is needed to complete age verification, you may be asked to submit clear and legible photos of yourself holding your ID and a photo of your ID. It is important that your photos meet these requirements otherwise Blu
- [What if I am having trouble with age verification?](https://help.iconhookah.com/en-US/what-if-i-am-having-trouble-with-age-verification-329821.md): If you are having trouble with age verification, or need help verifying your age, you can contact BlueCheck support at help@bluecheck.me.