Icon Hookah Help Center logo
Icon Hookah Help Center logo

All articles

What happens to my order if I provided an incorrect address?Updated 10 months ago

If your order has already been dispatched, we're unable to make any changes until it is returned to our warehouse by the carrier. To have it reshipped, the customer should provide the correct address and cover the additional shipping fee.

Customers are responsible for entering the correct shipping addresses and are encouraged to check them prior to submitting an order. Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Iconhookah.com is not responsible for, nor able to refund or replace, orders shipped to the incorrect address. 

Was this article helpful?